Privacy Policy

Effective date: 25 March 2026

1. Who We Are

CareOptions is a trading name of Geoterra AI Pty Ltd (ABN 36 690 981 438). We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Name, contact details (phone number, email address, suburb)

• Information about your care needs or the needs of a family member

• Government funding status (e.g. Home Care Package level)

• Communications between you and CareOptions

3. How We Use Your Information

We use your information to:

• Verify your care needs and funding status

• Match you with suitable registered home care providers

• Communicate with you about your enquiry

• Improve our services

We do not sell your personal information to third parties.

4. Disclosure of Information

We may share your information with:

• Registered home care providers, for the purpose of making a referral introduction

• Service providers who assist us in operating our platform (including software providers based overseas), subject to confidentiality obligations

We will only share your information with providers after confirming your care needs and with your knowledge.

Some of our service providers store data on servers located outside Australia, including in the United States. We take reasonable steps to ensure these providers handle your information in accordance with the Australian Privacy Principles.

5. Cookies and Tracking

We use cookies and third-party tracking tools, including Meta Pixel, to measure the performance of our advertising. By using this website, you consent to this use. You can disable cookies through your browser settings, though this may affect your experience on our site.

6. Storage and Security

Your information is stored securely. We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. We retain information only for as long as necessary to provide our services or as required by law.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to ask us to correct any inaccuracies. To make a request, contact us at ed@careoptions.com.au.

8. Complaints

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Act, please contact us in the first instance. If your concern is not resolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.

10. Contact

Geoterra AI Pty Ltd (CareOptions)
Email: support@careoptions.com.au
ABN: 36 690 981 438